7 to 14 business days

You can contact us by sending an email to support@ladyluxe-london.com.

If you wish to cancel or modify your order, please contact us as soon as possible at support@ladyluxe-london.com. Once your order has been shipped, we unfortunately cannot modify or cancel it.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your package through the courier's website.

If you need to change your shipping address, please contact us immediately at support@ladyluxe-london.com. Once the order has been shipped, we are unable to make changes to the address.

For questions, please contact us at support@ladyluxe-london.com.

For questions, please contact us at support@ladyluxe-london.com.

To return an item, please contact our customer service team at support@ladyluxe-london.com to request a return authorization

If you receive a damaged item, please contact us within 48 hours at support@ladyluxe-london.com. Provide your order number and include photos of the damaged product so we can resolve the issue promptly.

Yes, we offer exchanges for items of the same value. Please contact us at support@ladyluxe-london.com to arrange an exchange.