Shipping policy
What is the delivery time?
The delivery period consists of two periods:
• Processing time:
Within 1 business day after your order, it will be checked, approved, and packed. Your package will then be prepared for transport.
• Delivery time:
*All shipping times are exclusive of customs delays. During busy periods such as Christmas, Black Friday, and New Year, delays may occur.
WHAT IS THE SHIPPING COST?
We offer our customers free premium shipping worldwide. This includes insurance in case of theft, loss, or damage to the package.
WHERE IS MY PACKAGE?
After your package has been shipped, you will receive an email with a tracking number.
You can track your order here: /apps/parcelpanel
For logistical reasons, the shipment may be sent in multiple packages.
MY TRACKING NUMBER IS NOT WORKING?
It may take up to 5 business days for the location to be updated. We kindly ask for your patience.
If the tracking provides no information, please contact us.
Privacy Statement
Privacy Policy
This Privacy Policy describes how Ladyluxe-London (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit the Site or make a purchase on the Site.
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interactions with the site, and the information needed to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to all information that can uniquely identify an individual (including the information below) as "Personal Information." See the list below for more details on what personal information we collect and why.
Device Information
Examples of personal information collected: browser version, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with the site.
Purpose of collection: to load the site accurately for you and to analyze the use of the site to optimize our site.
Source of collection: automatically collected when you visit our site using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: shared with our processor, Shopify.
Order Information
Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to deliver products or services to you.